Would you like to return the items you have ordered or request a replacement? Here you can find out how!

14 days free shipping return
within Germany, from a value of 99 *

Return of items under 99
within the return period, if shipping costs are covered


Contact details

Contact us

Phone: +49 (0) 6331 1480-0
Fax: +49 (0) 6331 1480-220

Contact form

Returns form

Fill out our return form directly online

To the return form

Cancellation form

Here you get directly to our
Online cancellation form:

To the withdrawal form

Further information


For articles with a value of more than 99 Euro we will gladly send you a return label.* This will enable you to return the goods free of charge to a DPD shop near you.

* Note This only applies to items which are not delivered by freight forwarding. Please see our Terms and Conditions and Right of Cancellation for detailed information.


Please note that refunds will be processed similar to payments. If you payed your order with PayPal, the refund will be transferred to your PayPal account.


Would you prefer a replacement item instead of a refund? That's no problem either. The process is the same. On the day of collection, the delivery driver will replace the goods for you at your door. It is also important that, in this case, the goods are ready for shipping on the day of collection. A direct exchange of freight forwarding goods is not possible on site.