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Returns

Would you like to return the items you have ordered or request a replacement? Here you can find out how!

Items with a value of €49 or more can be returned within Germany free of charge inside 14 days.

Items with a value less than €49 can be returned to us within the agreed return period if you meet the costs. In both cases, we request that you notify us by phone or in writing.

Ruecksendung

You can contact us as follows:

Goods value over €49

For items with a value over €49, we will arrange collection for you. It usually takes 2-3 working days for collection to be made, 3-5 days for goods sent by a shipping company. If a shipping company makes the collection, we ask for a telephone number so that you can be notified of the time of collection. Collection itself is made from the delivery address.

Refunds

To allow the driver to pick up the goods to be replaced without difficuty on the day of collection, we ask you to pack the products ready for shipping.

The money will be refunded to the bank account specified by you. Alternatively, the invoice amount can be credited to your account with us to pay any future bills.

Exchanges

Would you prefer a replacement item instead of a refund? That's no problem either. The process is the same. On the day of collection, the shipping agent or delivery driver will replace the goods for you at your door. It is also important that, in this case, the goods are ready for shipping on the day of collection.


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