Returns

Would you like to return the items you have ordered or request a replacement? Then please contact our customer service team. They will review your request and get back to you as soon as possible.

Please feel free to send us your order number and a brief reason for the return or a description of the issue. This will help us process your return or replacement delivery even faster.

Contact details

Contact us

E-mail: info@sport-tec.de
Phone: +49 (0) 6331 1480-0
Fax: +49 (0) 6331 1480-220

Contact form

Returns form

Fill out our return form directly online

To the return form

Cancellation form

Here you get directly to our
Online cancellation form:

To the withdrawal form

Further information

Pick-up

For articles with a value of more than 99 Euro we will gladly send you a return label.* This will enable you to return the goods free of charge to a DPD shop near you. This does not apply to custom-made items and goods delivered by freight forwarders.

How can I pause my Klarna invoice when returning an item?
Follow the return instructions of Klarna. Open the Klarna website (https://app.klarna.com/login) or app (http://app.klarna.com/openapp/), select the relevant order and click on "Register return". Your return is now registered. Klarna will pause your invoice while you return the product to us. As soon as we receive it, we will update your Klarna invoice.

* Note: Please see our Terms and Conditions and Right of Cancellation for detailed information.

Refunds

Please note that refunds will be processed similar to payments. If you payed your order with PayPal, the refund will be transferred to your PayPal account.

Exchanges

Would you prefer a replacement item instead of a refund? That's no problem either. The process is the same. On the day of collection, the delivery driver will replace the goods for you at your door. It is also important that, in this case, the goods are ready for shipping on the day of collection. A direct exchange of freight forwarding goods is not possible on site.