General terms and conditions

The following terms and conditions apply to all orders from the product range on the website Supplier and user of these terms and conditions is:

Sport-Tec GmbH

Physio & Fitness

Managing Director: Manfred Motl

Lemberger Straße 255

D-66955 Pirmasens

Phone: +49 (0) 6331 1480-0

Fax: +49 (0) 6331 1480-220


1. Offer / contract conclusion:

The presentation of products offered on our website merely constitutes an offer to you to make a binding purchase offer to us via the order processing system shown below. You may submit a binding offer to purchase (order) via our website's online shopping cart system. To do this, first place the items that you would like to buy in the virtual shopping cart by clicking "Add to cart". In the cart, clicking on "Proceed to checkout" will take you through a three-step ordering process. In the first step, you can choose if you want to place your order with or without a customer account and enter your contract data. Once you have entered your account information, clicking on "Payment methods" will take you to the next step, where you can choose the payment and delivery method. Then enter "Check order details" via the button on the final order overview, where you will again be shown all contract data, the main product features, and the costs broken down in detail.

Before placing your order, you will have the opportunity to check all information again, and change anything by clicking "Change" or cancel your purchase by closing the browser window. Upon placing the order by clicking "Order now", you have made a binding offer to us. The purchase agreement for the item or items selected by you becomes valid upon sending our order / contract confirmation to you, with which we accept your offer.

The contract is available in German and English. We will save the contract text (details of your order) upon conclusion of the contract. We will provide this to you upon written request as an electronically sent order / contract confirmation via your customer account at any time.

2. Delivery and shipping costs

We only deliver to the countries that are listed in our shipping costs list. We do not ship to packing stations. For shipping costs, please refer to our shipping cost statement, which can be found at our offers as well as in the footer of our website at "Shipping costs".

For goods in stock, delivery takes place by DPD (German Parcel Service) within 1-3 business days, or via shipping (products marked with a truck) within a week. For goods not in stock, delivery is up to 4 weeks. In this case, you will be informed of the exact delivery date by email as soon as it is known. You can view the current status of the goods at any time on our website

3. Withdrawal / sample withdrawal form

As a consumer, you have a statutory right of withdrawal in accordance with the following withdrawal conditions. Consumer means any natural person who enters into a transaction for purposes which cannot be primarily attributed to commercial or independent professional activity.

Withdrawal conditions

You have the right to withdraw from this contract within fourteen days of conclusion without the need for explanation. The withdrawal period is fourteen days beginning on the day

  • on which you, or a third party representing you who is not the carrier has taken ownership of the goods, or if you have ordered a product or multiple products under a single order and the goods are or will be delivered in a total delivery
  • on which you, or a third party representing you who is not the carrier has taken ownership of the goods, or if you have ordered a product or multiple products under a single order and the goods are or will be delivered separately

To exercise your right of withdrawal, you must inform us (Sport-Tec GmbH Physio & Fitness, Manager: Manfred Motl, Lemberger Str. 255, D-66955 Pirmasens, tel.: +49 (0) 6331 1480-0, fax: +49 (0) 6331 1480-220, email: by means of a clear statement (e.g. a letter by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory. You can fill out and submit the sample withdrawal form or any other clear statement electronically on our website If you choose to make use of this option, we will provide you with immediate confirmation (e.g. by email) that we have received the cancellation.

In order to observe the deadline for cancellation, it is sufficient to send notification stating that you wish to exercise your right of withdrawal before the expiry of the cancellation period.

Consequences of cancellation

If you revoke this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a different method of delivery from the cheap standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. The costs are estimated to be a maximum of approximately 39.00 euros.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functioning of the goods.

Sample revocation form

(If you wish to cancel the policy, please complete this form and return it)


Sport-Tec GmbH

Physio & Fitness

Managing Director: Manfred Motl

Lemberger Straße 255

D-66955 Pirmasens

Phone: +49 (0) 6331 1480-0

Fax: +49 (0) 6331 1480-220


2. I/we hereby cancel the contract concluded by me/us for the purchase of the following goods/the provision of the following service:

3. Ordered on (____.____.____) / received on (____.____.____)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
(*) Delete as appropriate

Exclusion of the right of cancellation:

The right of cancellation does not apply to contracts for the delivery of:

  • goods that have not beeen prefabricated and for the manufacture of which an individual choice by or instruction from the conssumer is definitive or that are clearly tailored to the personal needs of the consumer,
  • sealed goods that are not suitable to be returned for reasons of health protection or hygiene if their seal has been removed after delivery,
  • sound or video recordings or computer software in sealed packaging if the seal has been removed following delivery
  • newspapers, journals or magazines, with the excpetion of subscription contracts.

4. Rights in case of complaints / defects

The statutory warranty rights for defects shall apply. If delivered articles should have obvious material or manufacturing defects, including transport damage, please complain to us about such defects as soon as possible. Failure to do so, however, has no consequences for your legal claims. As far as we grant you a seller's warranty without prejudice to these legal claims, we will point this out in the product description. The details result from the guarantee conditions, which are attached to the respective delivered article. Warranty claims exist without prejudice to the legal claims/rights.

In cases of insufficient franking we will deduct the difference and, if incurred, penalty postage from the purchase price.

5. Prices, terms of payment and retention of ownership

The prices indicated in our shop are total prices plus shipping costs and include the legal sales tax. When shipping to countries outside the European Union, additional taxes and fees may apply (e.g. customs duties), which are based on the respective legal regulations and must be paid additionally by the buyer.

We accept the following payment methods:

instant bank transfer (Germany, Austria and Switzerland), PayPal, Visa/ Mastercard, cash on delivery, SEPA direct debit, advance payment (bank transfer), invoice, giropay.

We deliver on invoice, but reserve the right to make the delivery, especially for new customers, by cash on delivery or prepayment with appropriate information to the customer. The goods remain our property until full payment has been received.

You will find more information about this and all other payment methods in the footer of our website at "Payment methods".

6. Privacy

We store and process your data to the extent necessary for business purposes and permitted by data protection laws. Address data is also used for advertising purposes, although you can object to this use at any time. Simply send us an informal message. For the purpose of credit and solvency checks, we maintain a data exchange with affiliated companies and credit agencies. For further information, please refer to our privacy policy, which you can find in the footer of our website at "Privacy & Security".

7. Used battery disposal, explanation of the danger symbol

Im Lieferumfang vieler Geräte befinden sich Batterien und Akkus. Auch in den Geräten selbst können Akkus und Batterien fest eingebaut sein. Als Händler dieser Batterien sind wir gemäß der Verordnung über die Rücknahme und Entsorgung gebrauchter Batterien und Akkumulatoren (BattV) dazu verpflichtet, unsere Kunden auf folgendes Hinzuweisen:

Batterien dürfen nicht in den Hausmüll gegeben werden. Sie sind zur Rückgabe gebrauchter Batterien als Endverbraucher gesetzlich verpflichtet. Sie können Batterien nach Gebrauch in der Verkaufsstelle oder in deren unmittelbarer Nähe (z.B. in Kommunalen Sammelstellen oder im Handel) unentgeltlich zurückgeben. Sie können Batterien auch per Post an uns zurücksenden. Batterien oder Akkus, die Schadstoffe enthalten, sind mit dem Symbol einer durchgekreuzten Mülltonne gekennzeichnet.

In der Nähe zum Mülltonnensymbol befindet sich die chemische Bezeichnung des Schadstoffes. "Cd" steht für Cadmium, "Pb" steht für Blei und "Hg" steht für Quecksilber. Sie finden diese Hinweise auch noch einmal in den Begleitpapieren der Warensendung oder in der Bedienungsanleitung des Herstellers.

Since we offer batteries or devices that can contain permanently installed batteries, we are obligated according to the regulation on the return and disposal of used batteries and accumulators (BattV) to point out the following to our customers:

You are legally obligated to return used batteries as a final consumer. You can return used batteries previously or currently sold by us as new batteries within our item range free of charge to: Sport-Tec GmbH, Lemberger Straße 255, D-66955 Pirmasens.

Symbols shown on the batteries have the following meaning:

  • A crossed out garbage can means that the battery cannot be disposed by household garbage.
  • Pb = Battery contains more than 0,004 mass percent lead
  • Cd = Battery contains more than 0,002 mass percent cadmium
  • Hg = Battery contains more than 0,0005 mass percent mercury.

Please be aware of the previously mentioned notifications.

8. Concluding provisions

Should one or more provisions of these General Terms and Conditions of Business be wholly or partially invalid or lose their legal validity at a later date, the validity of the remaining provisions of these General Terms and Conditions of Business shall not be affected. The place of jurisdiction is Pirmasens, if the customer is a merchant, a legal entity under public law or a special fund under public law.

Terms & Conditions for easyCredit-Ratenkauf

1. Scope and general terms of use

The following terms and conditions shall apply between you and the retailer for all contracts concluded with the retailer for which easyCredit-Ratenkauf (hereinafter referred to as "Ratenkauf") is used.

In the event of dispute the general terms and conditions contained herein shall take precedence over any general terms and conditions of the retailer. A "Ratenkauf" shall only be made available to customers who are deemed to be consumers according to § 13 BGB (the German civil code) and are aged 18 or over.

2. "Ratenkauf"

The retailer, with the support of the TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), shall provide "Ratenkauf" as a further payment option for your purchase on the internet.

The retailer shall be entitled to determine your credit worthiness. For further details please refer to the "Ratenkauf" data protection provisions on the Payment Page. In the event that the use of "Ratenkauf" is not possible due to insufficient credit worthiness or turnover limitations on the part of the retailer, the retailer shall be entitled to offer you an alternative payment option.

The contract for a "Ratenkauf" shall be concluded between you and the retailer. By using "Ratenkauf" you choose to pay the purchase price in monthly instalments. For an agreed fixed duration, monthly instalments shall be paid. In certain circumstances, the final payment may differ from the previous instalments. The goods shall remain the property of the retailer until payment has been made in full.

The receivables accrued through the use of "Ratenkauf" shall be assigned to the Teambank AG in the form of an ongoing factoring agreement. Payments leading to a discharge of the debt may only be made to the Teambank AG.

3. Payment of Instalments by SEPA Direct Debit

Through the SEPA direct debit mandate issued with the "Ratenkauf" you authorise the Teambank AG to debit the outstanding payments from the current account indicated during the order process held at the bank specified by way of SEPA direct debit.

The Teambank AG shall give notice of the direct debit by e-mail at the latest one calendar day before the direct debit is due (pre-notification). The direct debit shall be executed no earlier than the date indicated in the pre-notification. The transaction can be carried out after but near to the due date.

If there is a reduction in the purchase price (e.g. through customer credit) between the prenotification and the due date, the amount debited may differ from the amount stated in the pre-notification.

You are responsible for ensuring that your current account holds sufficient funds at the time that the payment is due. Your bank is not obliged to honour the direct debit in the event that your current account does not hold sufficient funds.

If, due to a lack of funds held in the current account, an unjustified refusal by the account holder or account closure, the direct debit is returned, you shall be, without further reminders, deemed to be in default, unless the direct debit was returned in circumstances for which you were not liable.

The charges resulting from a returned direct debit shall be passed on to you and shall be settled by you.

In the event of default, the TeamBank AG shall be entitled to charge an appropriate reminder fee or interest on arrears at a rate of five percentage points higher than the base rate of the European Central Bank.

Due to the high costs associated with returned direct debits, we ask you not to refuse direct debits in the event of withdrawal from the purchase contract, returning the product or making a complaint. In such cases a reverse transfer will be made in agreement with the retailer or the account will be credited.

Supplementary General Terms and Conditions Purchase on account via PayPal and Ratepay

1. scope and general terms of use

The following supplementary terms and conditions (hereinafter GTC) apply between you and Sport-Tec for all contracts concluded with Sport-Tec using the purchase on account via PayPal and Ratepay (hereinafter purchase on account). A purchase on account is only possible for customers who are consumers according to § 13 BGB and have reached the age of 18.

2. Purchase on account

For your purchase Sport-Tec provides you with the support of Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal) the purchase on account as an additional payment option. By selecting this payment method, you agree to the payment terms of Ratepay.

The contract for a purchase on account is concluded between you and Sport-Tec. The claims arising from the use of the purchase on account are assigned by Sport-Tec to Ratepay GmbH within the framework of a current factoring contract. Payments can be made with debt-discharging effect exclusively to Ratepay GmbH. The due date of the payment will be communicated to you in the order process.

With the completion of your order, you agree to a credit check by Ratepay (so-called risk check). If the use of the purchase on account is not possible due to insufficient creditworthiness or reaching the Sport-Tec turnover limit, Sport-Tec reserves the right to offer you an alternative billing option. You can find more details here and in our privacy policy. If due to insufficient creditworthiness or reaching the Sport-Tec turnover limit the use of the purchase on account is not possible, Sport-Tec reserves the right to offer you an alternative billing option.