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Frequently asked questions (FAQ)

In our FAQs, you will find a wide range of questions that have been asked of us repeatedly over time. If you are looking for a quick answer to your question, you have certainly come to the right place.

Take a look through our FAQs and click on the relevant question to see the answer. Is your question not included? Then simply contact us using the contact form or by phone on +49 (0) 6331 14800. We hope you enjoy using our FAQs.

FAQ

General information

How do I set up a customer account?

Click on „My account“, where you will find the heading „I would like to become a Sport-Tec customer“, where you can register as a new customer.

What are the advantages of being a registered customer?

Registration for the shop is free of charge and completely without obligation; however, it provides you with additional functions. You only have to enter your address details once, you can view your order history and benefit from special offers exclusively for our registered customers.

Ordering

Can I also place an order by telephone or fax?

We will be happy to take your order by telephone or fax. Our telephone number is
+49 (0) 6331 14800 and the fax number is +49 (0) 63 31/14 80-220. You can reach us by phone from 8.00 a.m. to 22.00 p.m. daily.

How can I order a specific colour variation?

If an item is available in several colours, you will find this information in the catalogue and the online shop, directly next to the item description. Please therefore always remember to specify the colour code you require. In the online shop, you can conveniently select the colour you want when you choose the item.

Payment methods

Which payment methods are available?

At Sport-Tec you have the following payment options:

  1. Sofortüberweisung
  2. PayPal
  3. Visa
  4. MasterCard
  5. Cash on delivery
  6. Direct debit
  7. Invoice (2% discount for payment within 10 days)
  8. Cash payment on collection
  9. Finance

What are your bank details?

Our bank details are:

  • Account holder: Sport-Tec, Manfred Motl
  • Name of bank: Sparkasse Südwestpfalz
  • Account number: 43 002 211
  • Sort code: 542 500 10
  • BIC: MALADE 51 SWP
  • IBAN: DE63 5425 0010 0043 0022 11

Details for foreign transfers:

  • Account holder: Sport-Tec, Manfred Motl
  • Name of bank: VR-Bank Pirmasens
  • Account number: 48 671 06
  • Sort code: 542 900 00
  • BIC: GENODE61PS1
  • IBAN: DE80 5426 1700 0004 8671 06

What is PayPal?

PayPal is an online payment service with which you can pay for your purchases easily and quickly: on eBay and in other online shops. PayPal is both a subsidiary of eBay and an online payment system operated by it, which can be used to pay small and medium-sized amounts when buying and selling in online shops, for example. With around 143 million member accounts

in 106 countries, PayPal is the largest online payment service provider in the world. The aim of PayPal is to process payments as easily as possible. PayPal members can send money to anyone in supported countries as long as they have an e-mail address. Members' information is protected by SSL for every transfer. The financial details of the sender, such as credit card number or account number, remain concealed from the recipient, which is intended to prevent misuse of those details by the recipient of the payment. Open a PayPal account and link it to your bank account or credit card – and paying on the internet will become easy and fast for you too.

The benefits of PayPal
Easy: You can pay straightforwardly with just a few clicks. Fast: The seller receives his money as soon as you have confirmed your payment. Secure: Your bank and credit card details are not passed on.

What is your PayPal address?

Please send PayPal payments to paypal@sport-tec.de

How do I pay by direct debit?

With an online order, you have the option to pay by direct debit. Simply select direct debit as your payment method and enter all of the required information in the boxes provided. Alternatively, you will find the direct debit instruction form under the heading Service under Downloads. You can send the completed form to us by fax or post.

When will the items I paid for be sent?

We send the goods as soon as they are ordered, provided they are available for delivery. If you have selected cash on delivery as your payment method, the items will be sent at the latest on the next working day.

Is finance available?

Within Germany, Sport-Tec offers you the option to pay for your orders on finance provided by our partner bank - given that the order value is above 199,- €. You will benefit from a low interest rate - 0% - 9.9% APR - and variable terms of 6 to 72 months. Further information

Delivery

Availability of products

  • In Stock - Products with this symbol are in stock and can be sent to you as soon as we receive your order. Delivery time: 1 to 3 working days.
  • Only a few left - The products with this symbol are in sock but they are running low. Delivery time: 1 to 3 working days.
  • Available at short lead time/goods on order - Products marked with this symbol are on order or will be ordered for you. Delivery time 10-14 days. For certain products, the delivery time is up to 4 weeks.
  • Sold out - Products with this symbol are no longer available or are no longer being manufactured.

Which parcel service is used to send goods?

Nearly all orders are sent by DPDDPD-Logo. For logistical reasons, some articles are delivered by shipping company; in the online shop, they are marked with the lorry symbol (DPD-Logo) below the price.

How can I save on shipping costs?

If you order through our online shop at www.sport-tec.de, shipping is free of charge inside Germany for orders of €49 or more.


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