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Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
All access data will be deleted no later than seven days after the end of your visit to the site.
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
For the purpose of contract processing (incl. inquiries about and processing of any existing warranty and performance claims as well as any statutory update obligations) in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we collect personal data if you provide it to us voluntarily in the context of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without their information. Which data is collected can be seen from the respective input forms.
Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
Merchandise Management Systems
We use merchandise management systems of external service providers for order and contract processing. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening the customer account as well as for storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or by using a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
In the context of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) p. 1 lit. b DSGVO if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
For the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipment). These are considered shipping service providers in the sense of this privacy policy.
Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) p. 1 lit. a DSGVO so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination. The consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
For the processing of payments in our online store, we work together with these partners: technical service providers, credit institutions, payment service providers.
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.
If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our order processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.
If we make advance payments (for purchases on account), we obtain an identity and credit check from specialized service providers (credit agencies). For this purpose, we transmit your personal data required for a credit check to:
This serves to protect our legitimate interests, which prevail in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, in assessing the creditworthiness and willingness to pay of our potential customers in advance of the conclusion of the contract and thus to avoid purchase price defaults, and is necessary for the conclusion of the contract pursuant to Art. 22 para. 2 lit. a DSGVO. Reasonable measures to protect your rights, freedoms and legitimate interests will be taken into account here. You have the opportunity to express your point of view and contest the decision by contacting the contact option described in this privacy policy. After complete execution of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
If you choose the payment method purchase on account (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal), we ask for your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO that we may transmit the data necessary for the processing of the payment and an identity and credit check to Ratepay. In Germany, the credit agencies named in Ratepay's privacy policy may be used for the identity and credit check. Ratepay uses the information received about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.
When selecting the payment method "installment purchase" as well as granting the necessary data protection consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with data required for the transaction processing (article, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) are transmitted to our partner TeamBank AG, Beuthener Straße 25, 90471 Nuremberg, Germany for the purpose of processing this payment method. In order to verify the identity or creditworthiness of the customer, our partner carries out queries and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, if applicable, creditworthiness information is obtained on the basis of mathematical-statistical methods, as well as further details on the processing of your data after transmission to our partner TeamBank AG, can be found in its privacy policy, which you can find here: https://www.easycredit-ratenkauf.de.
Our partner TeamBank AG uses the information received about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship. You have the possibility to present your point of view and contest the decision by contacting our partner TeamBank AG. The consent to data transfer given in the order process can be revoked at any time, even without giving reasons, with effect for the future.
We pass on your data to a commissioned collection service provider Paigo GmbH, Gütersloher Straße 123, 33415 Verl, Germany, insofar as our payment claim has not been settled despite a previous reminder. In this case, the debt will be collected directly by the collection service provider. This serves the fulfillment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO as well as the protection of our legitimate interests in an effective enforcement of our payment claim according to Art. 6 para. 1 p. 1 lit. f DSGVO.
If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to a further use of your data in accordance with Art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data in a manner that goes beyond this, which is permitted by law and about which we inform you in this declaration. After unsubscribing, we will delete your email address from the list of recipients, unless you have expressly consented to a further use of your data pursuant to Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to a further use of data that is permitted by law and about which we inform you in this statement.
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to regularly send you offers on similar products, such as those already purchased, from our range by e-mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which are outweighed in the context of a balancing of interests. You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request.
The evaluation requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
The advertising mailings are provided as part of processing on our behalf by a service provider, to whom we pass on your data for this purpose.
In order to make the visit to our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time you visit (persistent cookies).
When using our online offer, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.
For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your end device.
We use such technologies that are mandatory for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
In addition, we use technologies for the fulfillment of legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. For more information on this, including the respective legal basis for data processing, please refer to the following sections of this Privacy Policy.
The cookie settings for your browser can be found at: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™.
If you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you may revoke your consent at any time by sending a message to the contact option described in the privacy policy.
If you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". For more information including the basis of our cooperation with the individual providers, please refer to the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") presented below. The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between the jointly responsible parties in accordance with Art. 26 DSGVO. Further information about data processing by Google can be found in the Google Privacy Policy. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that the level of data protection is adequate. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU for the derivation of location data and then immediately deleted before the traffic is forwarded to further servers of Google for processing. The data processing is carried out on the basis of an agreement on commissioned processing by Google.
For the creation and execution of tests, we also use the extension function of Google Analytics Google Optimize.
Google Ads
For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous cookieID and based on the pages you visit. Further data processing only takes place if you have activated the setting "personalized advertising" in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analytics and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have arrived at our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
Google Maps
For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits this data to Google and subsequently processes it. We have no influence on this subsequent data processing.
Google reCAPTCHA
For the purpose of protection against misuse of our web forms as well as against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information as well as information about your use of our website) and carries out an analysis of your use of our website by means of a so-called JavaScript as well as cookies. In addition, other cookies stored by Google services in your browser are evaluated. A readout or storage of personal data from the input fields of the respective form does not take place.
Google Fonts
For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.
Google Tag Manager
Through the Google Tag Manager, we can manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing takes place on the basis of an order processing agreement by Google.
By using the Google Tag Manager, it is possible to integrate various services/technologies. If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains for all affected tracking tags that are integrated by the Google Tag Manager.
YouTube Video Plugin
To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.
We use the technologies of Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland, as described below ("Microsoft"). The data processing is based on an agreement between joint controllers pursuant to Art. 26 DSGVO. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and stored there. Further information about data processing by Microsoft can be found in the Microsoft data protection information.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined by decision that the level of data protection is adequate. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
Microsoft Advertising
For advertising purposes in the Bing, Yahoo and MSN search results and on third-party websites, the so-called Microsoft Advertising Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous cookieID and based on the pages you visit.
For website analytics and event tracking, we measure your subsequent usage behavior via Microsoft Advertising Universal Event Tracking (UET) when you have arrived at our website via a Microsoft Advertising ad. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a web page or signing up for a newsletter) may be collected, from which usage profiles are created using pseudonyms. If your Internet-enabled devices are linked to your Microsoft account and you have not deactivated the "Interest-based advertising" setting in your Microsoft account, Microsoft may generate reports on usage behavior (in particular, cross-device user numbers), even if you change your terminal device, so-called "cross-device tracking". We do not process personal data in this respect; we only receive statistics generated by Microsoft UET.
Use of Facebook Pixel
We use the Facebook Pixel as part of the technologies of Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Irland ("Facebook (by Meta)" or "Meta Platforms Ireland") described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms.
As part of the so-called extended data matching, information is also collected and stored hashed for matching purposes, with which individuals can be identified (e.g. names, e-mail addresses and telephone numbers).For this purpose, when you visit our website, a cookie is automatically set by the Facebook Pixel, which automatically enables recognition of your browser by means of a pseudonymous CookieID when you visit other websites. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there Facebook Privacy Policy (by Meta).Further information about data processing by Facebook can be found in the Privacy policy of Facebook (by Meta).
Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, as far as the respective service provider is certified.A certification is available. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries there is no adequacy decision of the European Commission. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.
Facebook Ads (Ad Manager)
Through Facebook Ads, we advertise this website on Facebook (by Meta) as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, the data processing is based on an agreement between joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.
Based on the pseudonymous cookie ID set by the Facebook Pixel and the collected data about your usage behavior on our website, we run personalized advertising via Facebook Pixel Remarketing. Via Facebook Pixel Conversions, we measure your subsequent usage behavior for web analytics and event tracking if you have reached our website via a Facebook Ads ad. Data processing is carried out on the basis of an order processing agreement by Facebook (by Meta).
Use of econda for web analysis
For the purpose of website analysis, technologies of econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany, automatically collect and store data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, express consent to be given. econda acts on our behalf.
If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) and to offer Trusted Shops products to buyers after an order.
The Trustbadge and the services advertised with it are an offer of Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible for data protection according to Art. 26 DSGVO. We inform you in the following about the essential contractual contents according to Art. 26 para. 2 DSGVO within the framework of this data protection notice.
Within the framework of the joint responsibility existing between us and Trusted Shops AG, please contact Trusted Shops preferably in case of data protection questions and to assert your rights using the contact options specified in the Data protection information. Regardless of this, however, you can always contact the responsible person of your choice. Your request will then, if necessary, be forwarded to the further responsible person for answering.
The trust badge is provided by a US CDN provider (content delivery network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and for error analysis.
If you have given your consent, the trust badge accesses order information stored in your terminal device (order total, order number, purchased product, if applicable) and e-mail address after order completion and your e-mail address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops with the order information pursuant to Art. 6 (1) p. 1 lit. a DSGVO. This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing takes place according to the agreement between you and Trusted Shops contractual agreement.
If you are not yet registered for the Services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently be given the opportunity to register manually for the use of the Services or to complete the protection within the scope of your possibly already existing usage contract.
For this purpose, the Trustbadge accesses the following information stored in the terminal device you use after you have completed your order: Order total, order number and email address. This is necessary so that we can offer you buyer protection. The data is only transmitted to Trusted Shops if you actively decide to conclude the buyer protection by clicking on the correspondingly designated button in the so-called trust card. If you decide to use the services, the further processing is based on the contractual agreement with Trusted Shops in accordance with Art. 6 para. 1 lit. b DSGVO, in order to complete your registration for buyer protection and to secure the order and, if necessary, to send you rating invitations by e-mail.
Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f DSGVO for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA and here for Israel. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. Where service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.
Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta), Youtube, Pinterest, LinkedIn, Xing.
If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. Should you still require assistance in this regard, you can contact us.
Facebook (by Meta) is an offer of Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (information on Insights data), please see here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, as far as the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries there is no adequacy decision of the European Commission. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.
Twitter is a service of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined by decision an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Irland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to an Instagram (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. For more information (Insights data information), please see here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that an adequate level of data protection exists: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, as far as the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries there is no adequacy decision of the European Commission. Our cooperation with you is based on these guarantees: European Commission standard data protection clauses.
YouTube is a service of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined by decision an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
Pinterest is a service of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined by decision an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. Our service providers are located and/or use servers in the following countries for which the European Commission has established by decision an adequate level of data protection: USA. There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, as far as the respective service provider is certified. Until certification by our service providers, the data transfer continues to be based on this basis: Standard data protection clauses of the European Commission.
Xing is a service of New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.
As a data subject, you have the following rights:
Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds arising from your particular situation.
After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.
Privacy policy created by Trusted Shops Legal texter
We use cookies
We use cookies to improve your shopping experience. Cookies allow displaying relevant offers and content, individualized advertises and saving your preferred settings. In this context, a third country transmission might take place. The recipients process your details on additional, own purposes. By clicking accept all you agree on the mentioned processing of your details.
You can change your cookie settings
Recommended features
These details help us improving your shopping experience, making the process easier and avoiding issues.
Shop optimizations
These services collect and aggregate data to provide us with statistical overviews of this data.
Marketing features
Providing you with custom, relevant content based on our products and your interests and to measure our advertising.
Essential Cookies
These are necessary to guarantee the technical performance of our website as well as the basic shop functions. Tracking of necessary click data for analytics and optimization purposes.
Our company is certified by DIN EN ISO 9001:2015. DIN EN ISO 9001 is the most commonly known quality management standard and appreciated worldwide.
It sets the standard for a continous improvement process of internal quality management in companies and therefore supports us in our goal of constant improval of service and internal processes.
As a future oriented company, our primary goal is customer satisfaction. With the DIN EN ISO 9001, we are on the right path.
With more than 5,000 certified retailers, Trusted Shops has been the leading quality seal for online shops since 1999, with integrated Buyer Protection - guaranteed by reputable insurance companies.
Sport-Tec has met more than 100 quality criteria to receive the Trusted Shops quality seal. These criteria are constantly being developed by independent consumer protection and data protection experts. Compliance is checked regularly by qualified legal and IT experts.
You can take out insurance against loss of your payment in the event of non-delivery or return of the goods up to 2.500,- €, irrespective of payment method. We meet the costs of the Buyer Protection for you! Employees of the Trusted Shops AG will help you with any problems with your online shopping.
Trusted Shops is explicitly recommended by consumer protection experts and official bodies for secure shopping on the internet, e.g. by Stiftung Warentest and the Federal Minsitry of Justice. Trusted Shops Buyer Protection is offered to you during the order process in accordance with the conditions of Trusted Shops Buyer Protection. Have you found the right product and want to place an order securely and conveniently? Sport-Tec sets the standards for secure payment.
Also referred to as 3DES is a multiple encryption system based on the Data Encryption Standard (DES). The 3DES symmetrical encryption algorithm uses two or three codes and three DES processes.
The SSL protocol guarantees secure transfer of data. The data can neither be read nor manipulated during transfer. Additionally, we offer our users content encryption within the contact forms.
For our catalogue production, we are collaborating with Print&Forest. Print&Forest takes care to keep the CO2 emissions while catalogue production as low as possible. Still occuring emissions will be calculated during production process and new trees will be planted in endangered forests to compensate for it.
Since 01.01.2013, our shop operator has also been offsetting 100% of its CO2 emissions through a certified climate protection project, and as a result it offers an entirely climate-neutral shop system. ClimatePartner, a consultancy specialising in climate protection, analysed the CO2 footprint of the entire commercial business down to the daily commutes of staff. To offset the emissions created, a certified water treatment project is being run to reduce CO2 emissions.
As a Sport-Tec customer you have the following guarantees:
You can insure against loss of your payment in the case of non-delivery or return of the goods, irrespective of your payment method. To do so, simply click on the "Trusted Shops Buyer Protection" button once you have made your purchase and follow the instructions. WE will meet the costs of this extra safeguard!
If your parcel does not arrive or the contents do not match the description, PayPal offers you special buyer protection. The full purchase price and shipping costs will be refunded to you up to 60 days after payment.
If you pay by credit card or direct debit, you have the option to demand the return of the amount from your bank/credit card company up to six weeks from receipt of the statement of account.
Have you received your goods but can't work out the technology or how to use them? We will be happy to help you with your questions! Our expert service team welcomes your call!
If an item is damaged in transit, we offer you the following guarantees:
The article will be exchanged within a few days directly at your location by the responsible parcel service - of course free of charge.
As compensation you will receive a voucher. The amount depends on the order value.
Of course we also offer you the option of a full money-back guarantee. The damaged item will be picked up on site by the responsible parcel service and after it reaches our warehouse you will be credited 100% of the invoice amount.
The article was slightly damaged, but is it still fully functional? If you would like to keep it, we will be happy to refund part of the purchase price, depending on the size of the damage.
Does the order you have received not meet your expectations, is it damaged or has the delivery period been exceeded significantly?
Get in touch with our customer service in person. You can reach us on:
Sport-Tec GmbH
Physio & Fitness
Managing Director: Manfred Motl
Lemberger Straße 255
D-66955 Pirmasens
Phone: +49 (0) 6331 1480-0
Fax: +49 (0) 6331 1480-220
E-mail: info@sport-tec.de
Are you unhappy with the goods you have received, are they damaged or was the delivery period exceeded?
Then go to your customer account and complete an online complaint.
You will shortly receive a call back or an e-mail to the address details we have stored.
PayPal
With around 143 million member accounts in 106 countries, PayPal is the largest online payment service provider in the world. The aim of PayPal is to process payments as easily as possible. PayPal members can send money to anyone in the supported countries if they have an e-mail address.
Members' information is protected by SSL for every transfer. The financial details of the sender, such as credit card or account numbers, remain concealed to the recipient, which is intended to prevent misuse of these details by the recipient of the payment. Sport-Tec receives the payment confirmation from PayPal and can immediately process your order. Please note: only on receipt of the PayPal payment confirmation can we ship your order! It may therefore take a few working days to confirm receipt of payment, depending on the paymnet method set up in your PayPal account. If PayPal is unable to confirm receipt of payment after 9 days, the customer order will be cancelled automatically by PayPal.
Our PayPal Account: paypal@sport-tec.de
Available in all countries
PayPal
With around 143 million member accounts in 106 countries, PayPal is the largest online payment service provider in the world. The aim of PayPal is to process payments as easily as possible. PayPal members can send money to anyone in the supported countries if they have an e-mail address.
Members' information is protected by SSL for every transfer. The financial details of the sender, such as credit card or account numbers, remain concealed to the recipient, which is intended to prevent misuse of these details by the recipient of the payment. Sport-Tec receives the payment confirmation from PayPal and can immediately process your order. Please note: only on receipt of the PayPal payment confirmation can we ship your order! It may therefore take a few working days to confirm receipt of payment, depending on the paymnet method set up in your PayPal account. If PayPal is unable to confirm receipt of payment after 9 days, the customer order will be cancelled automatically by PayPal.
Our PayPal Account: paypal@sport-tec.de
Available in all countries
Invoice by Ratepay
PayPal offers you invoice purchase already from a value of goods of 5.00 euros. The payment is processed by Ratepay. You have 30 days to transfer the outstanding invoice amount to Ratepay. You will be informed of the bank details after completing your order. The maximum total amount for invoice purchase is 2,500.00 Euro.
Available in all countries
Buy Now - Pay Later
With Buy Now - Pay Later you can order today and pay 30 days after your purchase. The transaction is processed by PayPal.
Available in all countries
Credit card
Payment by debiting your credit card. You enter your credit card number, expiry date and verification number and Sport-Tec transfers the details by secure 128-bit SSL encryption. Shortly thereafter, your order can be processed. The amount will not be debited until the goods are shipped.
Visa is one of the two large international organisations for credit and debit cards. Visa International gives licences to banks throughout the world to issue its cards (Issuing Licences) and to bill contracting companies (Acquiring Licences). The branch of VISA International (EU) based in Westminster in London is responsible for Europe. The non-EU states Turkey and Israel are also part of the sphere of influence of the European branch office. The duties and rights of VISA International are administered in the individual states by so-called Domestic Members.
Available in all countries
Invoice purchase
In the case of payment by invoice*, the invoice amount must be settled within 30 days of receipt of the goods by you. Use the transfer slip included with the delivery to pay the invoice at your bank. Payments within 10 days receive a 2% discount.
Payment by invoice is only possible for delivery addresses within Germany, Austria and Switzerland.
Creditworthiness required
Please use one of the following bank accounts for payment by invoice:
Available in the following countries:
Germany, Austria, Switzerland
SEPA
Available in all countries
Prepayment
In the case of pre-payment, the purchase price is transferred in advance; on receipt of payment, Sport-Tec ships the goods.
You must fill out a transfer slip for this purpose or, if you are using internet banking, enter the relevant transfer details on your PC.
The advantage lies in the fact that you receive a 3% discount for pre-payment, which you can deduct from yoour invoice amount when you make the payment.
For a pre-payment transfer, please use the following bank account:
Available in all countries
Sofortüberweisung
With sofortüberweisung.de you can shop from Germany, Austria, Switzerland, Belgium, Italy, Netherlands, Poland, Spain and the UK and pay for your shopping cart conveniently and easily with your online banking account (at your local bank). All you need is your account number, bank code, PIN and TAN.
Available in the following countries:
Germany, France, Austria, Switzerland, Belgium, Italy, Netherlands, Poland, Spain, Slovakia
giropay
giropay is the joint online payment procedure of German banks and savings banks. As the digital sister of the girocard, giropay enables simple payments directly from the checking account. Payments are debited from there and refunds are credited.
With giropay, you decide for yourself how you want to pay: With user name and password after one-time registration or without registration, via online transfer and TAN procedure of your bank or savings bank.
Available in all countries
Products with a green symbol are stock items. After the order is placed, it will be shipped immediately. The delivery time is 1-3 working days or 3-5 working days for forwarding agents. In the case of forwarding deliveries, notification is given by telephone after your telephone number has been provided.
Products with an yellow symbol are in the inlet or are being reordered for you. Delivery time 10-14 days. For certain products the delivery time is up to 4 weeks. Therapy tables have a delivery time of up to 9 weeks. Please ask our service staff for an exact delivery date.
Products with a red symbol are no longer available or are no longer produced.