Buyer Protection

What guarantees do I have as one of your customers?

Every Sport-Tec customer receives the following guarantees:

30-day money-back guarantee

You can insure against loss of your payment in the case of non-delivery or return of the goods, irrespective of your payment method. To do so, simply click on the "Trusted Shops Buyer Protection" button once you have made your purchase and follow the instructions. WE will meet the costs of this extra safeguard!

PayPal buyer protection

If your parcel does not arrive or the contents do not match the description, PayPal offers you special buyer protection. The full purchase price and shipping costs will be refunded to you up to 60 days after payment.

Credit card & direct debit

If you pay by credit card or direct debit, you have the option to demand the return of the amount from your bank/credit card company up to six weeks from receipt of the statement of account.

We are also here for you after you have made your purchase!

Have you received your goods but can't work out the technology or how to use them? We will be happy to help you with your questions! Our expert service team welcomes your call!

Damaged goods

If an item is damaged in transit, we offer you the following guarantees:

Exchange Service

The article will be exchanged within a few days directly at your location by the responsible parcel service - of course free of charge.

Voucher for goods

As compensation you will receive a voucher. The amount depends on the order value.

Money-Back Guarantee

Of course we also offer you the option of a full money-back guarantee. The damaged item will be picked up on site by the responsible parcel service and after it reaches our warehouse you will be credited 100% of the invoice amount.

Discount

The article was slightly damaged, but is it still fully functional? If you would like to keep it, we will be happy to refund part of the purchase price, depending on the size of the damage.

How does Sport-Tec Buyer Protection work?

Direct support

Does the order you have received not meet your expectations, is it damaged or has the delivery period been exceeded significantly?

Get in touch with our customer service in person. You can reach us on:

Sport-Tec GmbH

Physio & Fitness

Managing Director: Manfred Motl

Lemberger Straße 255

D-66955 Pirmasens

Phone: +49 (0) 6331 1480-0

Fax: +49 (0) 6331 1480-220

E-mail: info@sport-tec.de

Online complaint

Are you unhappy with the goods you have received, are they damaged or was the delivery period exceeded?

Then go to your customer account and complete an online complaint.

You will shortly receive a call back or an e-mail to the address details we have stored.