The person responsible for data processing is:
Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
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2.2 Customer account
Where you have given your consent in accordance with Article 6(1), first sentence, point (a) of the GDPR by choosing to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You may delete your customer account at any time, either by contacting us via the contact details provided in this privacy policy or by using the function provided for this purpose within your customer account. Once your customer account has been deleted, your data will be deleted, unless you have expressly consented to the continued use of your data in accordance with Article 6(1), first sentence, point (a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.
3. Data processing for the purpose of order fulfilment
To fulfil the contract in accordance with Article 6(1)(b) of the GDPR, we pass on your data to the delivery service provider commissioned to carry out the delivery, insofar as this is necessary for the delivery of the goods ordered. If you have any questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this privacy policy.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle the dispatch on our behalf (drop-shipping). These are regarded as delivery service providers within the meaning of this privacy policy.
Transfer of data to delivery service providers for the purpose of dispatch notification
Provided that you have given us your express consent to this during or after placing your order, we will, on this basis and in accordance with Article 6(1), first sentence, point (a) of the GDPR, pass on your email address and telephone number to the selected delivery service provider so that they can contact you prior to delivery for the purpose of notifying you of the delivery or arranging a delivery time. You may withdraw your consent at any time by sending a message via the contact details provided in this privacy policy. Following withdrawal, we will delete the data you have provided for this purpose, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy. If you have any questions regarding our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.
- Deutsche Post AG
- Charles-de-Gaulle-Str. 20
- 53113 Bonn
- Germany
- DPD Deutschland GmbH
- Wailandtstraße 1
- 63741 Aschaffenburg
- Germany
- Schenker Deutschland AG
- Schlachte 15-18
- 28195 Bremen
- Germany
- GT Fitness + Logistik GmbH
- Im Garbrock 15
- 48683 Ahaus
- Germany
4. Data processing for payment processing
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions and payment service providers.
4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions or the selected payment service provider, insofar as this is necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Article 6(1), first sentence, point (b) of the GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration into the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has, by means of a decision, determined that an adequate level of data protection exists. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not adopted a decision on an adequate level of data protection, the cooperation is based on the European Commission´s Standard Data Protection Clauses.
If you have any questions regarding our payment processing partners or the basis of our cooperation with them, please use the contact details provided in this privacy policy.
4.6 Instalment payment option
If you select the instalment payment option and provide the necessary data protection consent in accordance with Article 6(1)(a) of the GDPR, personal data (first name, surname, address, email, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (product, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) will be transferred to our partner TeamBank AG, Beuthener Straße 25, 90471 Nuremberg, Germany.
To verify the customer´s identity and creditworthiness, our partner carries out enquiries and obtains information from publicly accessible databases and credit reference agencies. For details of the providers from whom information and, where applicable, creditworthiness data are obtained using mathematical and statistical methods, as well as further details regarding the processing of your data following its transfer to our partner TeamBank AG, please refer to their privacy policy, which can be found here: https://www.easycredit-ratenkauf.de.
Our partner, TeamBank AG, uses the information received regarding the statistical probability of a payment default to make a balanced decision on whether to establish, continue or terminate the contractual relationship. You have the option of contacting our partner, TeamBank AG, to set out your position and contest the decision. The consent to the transfer of data given during the ordering process may be withdrawn at any time, even without giving reasons, by notifying us, with effect for the future.
4.7 Engagement of debt collection agencies
We will pass on your data to our appointed debt collection agency, Riverty Services GmbH, Inge-Reitz Straße 5-7, 55120 Mainz, Germany, if our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection agency. This serves to fulfil the contract in accordance with Article 6(1), first sentence, point (b) of the GDPR, as well as to safeguard our overriding legitimate interests, following a balancing of interests, in the effective assertion and enforcement of our payment claim in accordance with Article 6(1), first sentence, point (f) of the GDPR.
5. Advertising by email and post
5.3 Sending review requests by email
Provided that you have given us your explicit consent to this during or after your order in accordance with Article 6(1)(a) of the GDPR, we will use your email address to ask you to leave a review of your order via the review system we use. This consent may be withdrawn at any time by sending a message via the contact details provided in this privacy policy or via a link provided for this purpose in the review request. Once you have withdrawn your consent, we will delete your email address from the recipient list, unless you have expressly consented to the further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.
Where applicable, the review requests may also be sent by our service provider, Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").
When sending out review requests, we receive information from Trusted Shops regarding the respective status (e.g. whether the review request has been sent and whether it has been received). This is carried out in accordance with Article 6(1)(f) of the GDPR to fulfil our legitimate interest in receiving information about the review invitations, so that we can make any necessary improvements based on this, and to fulfil Trusted Shops´ legitimate interest in being able to offer this service.
We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review and status information.
Within the framework of the joint responsibility between us and Trusted Shops, please contact Trusted Shops in the first instance regarding data protection queries and to exercise your rights; you can find their contact details here. For further information on data protection, please follow the link below here. Regardless of this, you can always contact us using the contact details provided in this privacy policy. Your enquiry will then, if necessary, be forwarded to the other data controller for a response.
5.4 Direct mail and your right to object
Furthermore, we reserve the right to use your first name, surname and postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in addressing our customers for advertising purposes in accordance with Article 6(1)(f) of the GDPR. You may object to the storage and use of your data for these purposes at any time by contacting us via the contact details provided in this privacy policy.
Once you have withdrawn your consent, we will remove your address from the mailing list, unless you have expressly consented to the further use of your data in accordance with Article 6(1), first sentence, point (a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.
The promotional mailings are carried out as part of data processing on our behalf by a service provider to whom we pass on your data for this purpose. If you have any questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this privacy policy.
7. Use of cookies and other technologies
We use the following cookies and other third-party technologies on our website. Unless otherwise stated for individual technologies, this is based on your consent in accordance with Article 6(1)(a) of the GDPR. Once the purpose has ceased to apply and we have stopped using the relevant technology, the data collected in this context will be deleted. You may withdraw your consent at any time with future effect. Further information on your options for withdrawal can be found in the section "Cookies and other technologies". Further information, including the legal basis for our cooperation with the individual providers, can be found under the individual technologies. If you have any questions regarding the providers and the legal basis for our cooperation with them, please use the contact details provided in this privacy policy.
7.3 Use of meta services
Use of Meta Pixel
We use the Meta Pixel as part of the technologies described below provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). The Meta Pixel automatically collects and stores data (IP address, time of visit, device and browser information, as well as information on your use of our website based on events specified by us, such as visiting a webpage or subscribing to a newsletter), from which usage profiles are created using pseudonyms. As part of what is known as "extended data matching", information that can be used to identify individuals (e.g. names, email addresses and telephone numbers) is also collected and stored in hashed form for matching purposes.To this end, when you visit our website, the Meta Pixel automatically sets a cookie which, by means of a pseudonymous cookie ID, enables your browser to be recognised when you visit other websites. Meta Platforms Ireland will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website usage, in particular personalised and group-based advertising. The information automatically collected by Meta Platforms Ireland´s technologies regarding your use of our website is generally transmitted to and stored on a server belonging to Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Further information on data processing by Meta Platforms Ireland can be found in the Privacy policy of Meta Platforms Ireland..
Our service providers are based in and/or use servers in the following countries, for which the European Commission has, by decision, determined that an adequate level of data protection exists: Brazil, the USA, Canada, Japan, South Korea, New Zealand, the United Kingdom, Argentina.
The adequacy decision for the USA serves as the basis for transfers to third countries, provided that the relevant service provider is certified. Certification is in place.
Our service providers are based in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: the European Commission´s Standard Data Protection Clauses.
Meta Ads Manager
We use Meta Ads Manager to advertise this website on Facebook (by Meta) and on other platforms. We determine the parameters of the respective advertising campaign. Meta Platforms Ireland is responsible for the actual implementation, in particular for deciding where to place the adverts for individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Joint controllership is limited to the collection of data and its transfer to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.
Based on the pseudonymous cookie ID set by the Meta Pixel and the data collected about your usage behaviour on our website, we use Custom Audiences to deliver personalised advertising.
Via Conversions (via the Meta Pixel or Conversations API), we measure your subsequent usage behaviour for the purposes of web analytics and event tracking if you have arrived at our website via an advert from Meta Ads Manager. Data processing is carried out on the basis of a data processing agreement with Meta Platforms Ireland.
7.4 Other providers of web analytics and online marketing services
Use of Dymatrix for web analytics
For the purpose of website analytics, technologies from Dymatrix GmbH, Lautenschlagerstraße 2, 70173 Stuttgart, Germany, to automatically collect and store data (IP address, time of visit, device and browser information, and information regarding your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not merged with personal data relating to the holder of the pseudonym without separate, explicit consent. Dymatrix acts on our behalf.
Use of the Vimeo video plugin to embed third-party content
To embed third-party content, the video plugin from Vimeo Inc., 330 West 34th Street, 5th Floor, New York 10011, USA ("Vimeo") collects data (IP address, time of visit, device and browser information), transmits it to Vimeo and subsequently processes it. Data processing is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information regarding your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google regarding your use of our website is generally transmitted to and stored on a server belonging to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you visit our website from within the EU, your IP address is stored on a server located in the EU for the purpose of deriving location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. We have no influence over or access to the data processing carried out by Vimeo, including the settings and results of Google Analytics.
Use of the CAPTCHA service from captcha.eu to prevent spam and misuse
Sport-Tec uses the CAPTCHA software solution (Completely Automated Public Turing Test to tell Computers and Humans Apart) from Captcha GmbH, FN 602312d, Muthgasse 2, 1190 Vienna. Captcha GmbH acts as a data processor on behalf of the data controller and provides the security mechanism in the form of a Software-as-a-Service (SaaS) service. During authentication, the user's IP address is transmitted to Captcha GmbH and deleted immediately after authentication. The data controller has a legitimate interest in the authentication process within the meaning of Article 6(1)(f) of the GDPR.
Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has issued a decision recognising an adequate level of data protection.
Our service providers are based in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission´s Standard Data Protection Clauses.
8. Integration of the Trusted Shops Trustbadge / other widgets
Provided you have given your consent in accordance with Article 6(1)(a) of the GDPR, Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g. quality seals, collected reviews) and to offer Trusted Shops products to buyers following an order.
The Trustbadge and the services advertised through it are provided by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are joint data controllers under Article 26 of the GDPR. In this privacy notice, we set out below the key terms of the agreement in accordance with Article 26(2) of the GDPR.
When interacting with the Trustbadge AI+, session cookies are set to save the login status and display the so-called "welcome layer", which shows the details of the respective online shop (company information, reviews, information on the existence of buyer protection) as well as the #trstd secret. A cookie is set to recognise logged-in users and is stored for a maximum of 400 days after login. In addition, session cookies are set to send push notifications when using the app, provided the user has consented to this. This is necessary so that Trusted Shops can provide the digital service you have requested. Trusted Shops is responsible for data processing when interacting with the Trustbadge AI+.
As part of the joint responsibility arrangement between us and Trusted Shops SE, please contact Trusted Shops in the first instance regarding data protection queries and to exercise your rights, using the contact details provided in the privacy information. Regardless of this, you may, however, always contact the data controller of your choice. Your enquiry will then, if necessary, be forwarded to the other data controller for a response.
8.1 Data processing when integrating the Trustbadge/other widgets
The Trustbadge is provided by a US-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured in each case by an adequacy decision of the European Commission, which is available for the USA here. Service providers from the US used are generally certified under the EU-US Data Privacy Framework (DPF). Further information is available here. Where service providers used are not certified under the DPF, standard contractual clauses have been agreed as a suitable safeguard.
When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the volume of data transferred and the requesting provider (access data), and documents the access. The IP address is anonymised immediately after collection, so that the stored data cannot be linked to you personally. The anonymised data is used in particular for statistical purposes and for error analysis.
8.2 Data processing after completion of an order
Provided you have given your consent, once the order has been completed, the Trustbadge accesses the order information stored on your device (order total, order number, product purchased where applicable) as well as your email address, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops together with the order information in accordance with Article 6(1)(a) of the GDPR. This serves to verify whether you are already registered for Trusted Shops' services. If this is the case, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. You can find this for Germany here; for Austria here and for Switzerland here. If you have not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently be given the opportunity to register manually to use the services or to take out cover under any existing user agreement you may have.
To this end, once you have completed your order, the Trustbadge accesses the following information stored on the device you are using: order total, order number and email address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops once you have actively chosen to take out buyer protection by clicking on the button labelled accordingly in the so-called Trustcard. If you choose to use the services, further processing is governed by the contractual agreement with Trusted Shops in accordance with Article 6(1)(b) of the GDPR, in order to complete your registration for buyer protection, secure your order and, where applicable, subsequently send you review invitations by email.
Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis for this is Article 6(1)(f) of the GDPR, for the purpose of ensuring trouble-free operation. Processing may take place in third countries (the USA, the UK and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the European Commission, which for the USA can be found here, for the UK here and for Israel here. Service providers from the USA are generally certified under the EU-US Data Privacy Framework (DPF). Further information is available here. Where service providers used are not certified under the DPF, standard contractual clauses have been agreed as an appropriate safeguard.
9. Social Media
Our online presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), YouTube, Pinterest, LinkedIn, Xing
Provided you have given your consent to the respective social media operator in accordance with Article 6(1)(a) of the GDPR, when you visit our online presence on the social media platforms listed above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements both on and off the platforms that are presumed to match your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the relevant social media operator, as well as contact details, your rights in this regard and settings to protect your privacy, please refer to the providers' privacy policies linked below. Should you nevertheless require assistance in this matter, please contact us.
Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server belonging to Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to a Facebook (by Meta) fan page is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Further information (information on Insights data) can be found here.
Our service providers are based in and/or use servers in the following countries, for which the European Commission has, by means of a decision, determined that an adequate level of data protection exists: Brazil, the USA, Canada, Japan, South Korea, New Zealand, the United Kingdom and Argentina.
The adequacy decision for the USA serves as the basis for transfers to third countries, provided that the relevant service provider is certified. Certification is in place.
Our service providers are based in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: the European Commission's Standard Data Protection Clauses.
X is a service provided by X Internet Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("X"). The information automatically collected by X regarding your use of our online presence on X is generally transferred to and stored on a server belonging to X Corp., FM 1209, Building 2, Bastrop, TX 78602, USA.
Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has, by means of a decision, determined that an adequate level of data protection exists.
Our service providers are based in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission's Standard Data Protection Clauses.
Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transferred to and stored on a server belonging to Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visits to an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Further information (information on Insights data) can be found here.
Our service providers are based in and/or use servers in the following countries, for which the European Commission has determined, by means of a decision, that an adequate level of data protection exists: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA serves as the basis for transfers to third countries, provided that the relevant service provider is certified. Certification is in place.
Our service providers are based in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on the following safeguards: the European Commission's Standard Data Protection Clauses.
YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google regarding your use of our online presence on YouTube is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has, by means of a decision, determined that an adequate level of data protection exists.
Our service providers are based in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission's Standard Data Protection Clauses.
Pinterest is a service provided by Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland ("Pinterest"). The information automatically collected by Pinterest regarding your use of our online presence on Pinterest is generally transferred to and stored on a server operated by Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.
Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has issued a decision recognising an adequate level of data protection.
Our service providers are based in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission's Standard Data Protection Clauses.
LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn regarding your use of our online presence on LinkedIn is generally transferred to and stored on a server belonging to LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.
Our service providers are based in and/or use servers in the following countries, for which the European Commission has, by decision, determined an adequate level of data protection: USA
The adequacy decision for the USA serves as the basis for transfers to third countries, provided that the relevant service provider is certified. Certification is in place.
Xing is a service provided by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.
Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has, by means of a decision, determined that an adequate level of data protection exists.
Our service providers are based in and/or use servers in countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission's Standard Data Protection Clauses.
10. Data processing in connection with your application to Sport-Tec
10.3 Inclusion in the candidate pool
If we are unable to offer you a job, we may offer to add you to our candidate pool so that we can consider you for suitable positions in the future. Inclusion in the pool is based solely on your consent (Article 6(1)(a) of the GDPR). Consent is voluntary and may be withdrawn at any time with future effect. Following withdrawal, your data will be deleted, provided there are no statutory retention obligations to the contrary. Irrespective of this, the data will be deleted no later than two years after consent was given.
11.2 Contact details
If you have any questions regarding the collection, processing or use of your personal data, or if you wish to request information, rectification, restriction or erasure of data, or to withdraw your consent or object to a specific use of your data, please contact us directly using the contact details provided in our legal notice.
Manual
Therapy couches brochure (appr. 27 MB)
(184,00 KG)